1.1 Data Controller

The data controller responsible for processing your personal data is WebProductForge, registered at 13409 Winterstraße 20, Berlin, Germany. For all data-related inquiries, contact us at [email protected].

1.2 Data We Collect

We collect the following categories of personal data when you interact with our platform:

• • Contact information: name, email address, phone number, company name
• • Project specifications and business requirements submitted via inquiry forms
• • Technical metadata: IP address, browser type, operating system, referral URLs
• • Usage analytics: page views, session duration, navigation patterns

1.3 Legal Basis for Processing

We process your personal data under the following legal bases as defined by Regulation (EU) 2016/679 (GDPR): (a) performance of a contract or pre-contractual measures at your request; (b) legitimate interests in improving our services and ensuring platform security; (c) your explicit consent for marketing communications; (d) compliance with legal obligations.

1.4 Data Retention

Personal data submitted through inquiry forms is retained for a maximum of 24 months from the date of last interaction, or longer if required by applicable tax or commercial record-keeping obligations. Anonymized analytics data may be retained indefinitely for service improvement purposes.

1.5 Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. Data may be shared with: (a) cloud infrastructure providers (AWS, Cloudflare) operating under EU Standard Contractual Clauses; (b) payment processors for transaction facilitation; (c) analytics providers for anonymized usage data; (d) law enforcement when legally required.

1.6 Your Rights

Under GDPR, you have the following rights regarding your personal data:

• • Right of access (Art. 15 GDPR): Request a copy of all personal data we hold about you
• • Right to rectification (Art. 16 GDPR): Request correction of inaccurate data
• • Right to erasure (Art. 17 GDPR): Request deletion of your personal data
• • Right to restrict processing (Art. 18 GDPR): Limit how we use your data
• • Right to data portability (Art. 20 GDPR): Receive your data in a structured, machine-readable format
• • Right to object (Art. 21 GDPR): Object to processing based on legitimate interests

1.7 International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure adequate protection through EU Standard Contractual Clauses (SCCs), adequacy decisions, or other legally recognized transfer mechanisms as required by Chapter V of the GDPR.

1.8 Data Security

We implement technical and organizational measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, access-controlled infrastructure, and regular penetration testing to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

1.9 Supervisory Authority

You have the right to lodge a complaint with the Berlin Commissioner for Data Protection and Freedom of Information (BlnBDI) if you believe your data protection rights have been violated.

2.1 Scope of Agreement

These Terms of Service govern all digital services, software deliverables, and engineering advisory packages provided by WebProductForge, registered at 13409 Winterstraße 20, Berlin, Germany. By engaging our services, you agree to be bound by these terms.

2.2 Service Delivery

All services are delivered according to explicitly contracted Statements of Work (SOW) executed between the client and WebProductForge. Project timelines, deliverables, and acceptance criteria are defined within each SOW and are binding upon both parties upon signed agreement.

2.3 Payment Terms

Invoices are issued as specified in the applicable SOW. Standard payment terms are net 14 days from invoice date. Late payments accrue interest at 1.5% per month. Work on subsequent project phases may be suspended until outstanding invoices are settled.

2.4 Intellectual Property

Upon complete settlement of agreed commercial invoices, WebProductForge assigns all worldwide intellectual property rights in the client-specific software deliverables, design tokens, and digital assets directly to the Client. WebProductForge retains the right to display anonymized project case studies unless explicitly declined in writing.

2.5 Limitation of Liability

WebProductForge's total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. We shall not be liable for indirect, consequential, or incidental damages including lost profits, data loss, or business interruption.

2.6 Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 36 months and extends to all employees, contractors, and affiliates with access to such information.

2.7 Termination

Either party may terminate a project engagement with 14 days written notice. In the event of termination, the Client shall pay for all work completed up to the date of termination, including any non-refundable third-party costs already incurred by WebProductForge.

3.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They enable us to recognize your browser, remember your preferences, and improve your browsing experience. Cookies do not contain personally identifiable information unless you have provided such data through form submissions.

3.2 Types of Cookies We Use

• • Strictly Necessary Cookies: Required for core website functionality including session management and security. These cannot be disabled.
• • Functional Cookies: Remember your preferences such as language settings and cookie consent choices to provide a personalized experience.
• • Analytics Cookies: Collect anonymized usage data including pages visited, session duration, and navigation patterns to help us improve our services.

3.3 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies may impair certain website functionalities. Most browsers allow you to: view and delete existing cookies, block all cookies, or accept only specific cookies. Consult your browser's help documentation for detailed instructions.

3.4 Cookie Consent

Upon your first visit, a cookie consent banner is displayed allowing you to accept or decline non-essential cookies. Your consent choice is stored locally in your browser and persists for 12 months. You may withdraw consent at any time by clearing your browser's local storage or revisiting our cookie preferences.

3.5 Third-Party Cookies

Some third-party services embedded in our website (e.g., Google Maps for location display) may set their own cookies. These cookies are governed by the respective third-party privacy policies. We do not control third-party cookie behavior and recommend reviewing their policies directly.

4.1 Refund Eligibility

WebProductForge offers refunds under the following conditions: (a) if a service has not yet commenced, a full refund minus any administrative processing fees may be issued within 14 days of payment; (b) if a service has been partially delivered, a pro-rata refund for the undelivered portion may be issued at WebProductForge's reasonable discretion.

4.2 Non-Refundable Items

The following are non-refundable once delivered or commenced:

• • Completed design deliverables (mockups, tokens, brand assets)
• • Third-party software licenses or cloud infrastructure costs already procured
• • Consulting hours and advisory sessions already conducted
• • Custom domain registration fees and SSL certificate costs

4.3 Refund Process

To request a refund, contact us at [email protected] with your project reference number and reason for the refund request. Refund requests are reviewed within 5 business days. Approved refunds are processed to the original payment method within 10 business days of approval.

4.4 Dispute Resolution

In the event of a dispute regarding refunds, both parties agree to first attempt resolution through good-faith negotiation. If unresolved after 30 days, disputes shall be submitted to mediation under the rules of the Berlin Chamber of Commerce. These terms are governed by the laws of the Federal Republic of Germany.